Privacy Policy
Privacy Policy
1. introduction
1.1 The Paradigma group values the privacy of its users and is committed to protecting the personal information you provide when accessing and using the paradigma.pt website, as well as other associated services.
1.2 This Privacy Policy explains how we collect, use, share and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
2. Data collected
2.1 Restaurant reservations: Reservations are made via a TheFork widget, which collects and processes users' personal data. Paradigma does not have direct access to this data and is not responsible for how TheFork uses or protects the information. We recommend that users consult TheFork's Privacy Policy.
2.2 Job Applications: We collect personal information such as name, email address, telephone number and CV when you apply for a job vacancy on our website. This data is used exclusively for recruitment processes and may be stored for a reasonable period of time as required.
2.3 Information Collected Automatically: We may collect information automatically when you access our website, such as IP address, browser type, pages viewed and access time. This information is used to improve the user experience and analyze site traffic.
2.4 Cookies: We use cookies to personalize the user experience and collect website usage information. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.
3. How we use personal data
3.1. The personal data collected is used for:
- Processing reservations in our restaurants through partners;
- Managing job applications and facilitating recruitment processes;
- Responding to queries and requests made through the website;
- Improve the content and functionality of the website based on usage analysis;
- Complying with legal and regulatory obligations.
4. Legal Basis for Data Processing
4.1. The processing of personal data by Paradigma is based on:
- The consent provided by users (for example, when submitting a job application);
- In the execution of a contract, such as in restaurant reservation processes;
- In compliance with legal obligations;
- In the legitimate interest of improving the website and providing a better user experience.
5. Sharing Personal Data
5.1. Paradigma does not share personal data with third parties, except in the following cases:
- When necessary to complete bookings or process orders in the online store (e.g. payment or booking service providers);
- When required by law or regulation;
- With service providers who act on our behalf, such as hosting providers and marketing services.
6. Security of Personal Data
6.1 We have implemented appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction. However, we cannot guarantee the complete security of information transmitted over the Internet.
7. Data Retention Period
7.1. Paradigma will retain your personal data only for the period necessary to fulfill the purposes for which it was collected, or as required by law.
7.2 In cases where there is no specific legal retention obligation, Paradigma undertakes to delete or anonymize personal data after a reasonable period, once the purpose of the processing has been achieved. Job application data may be stored for up to one year after submission, unless consent is given for longer periods or a legal requirement.
7.3 Information related to the use of the website, such as cookie and navigation data, will be retained for the time necessary for traffic analysis and continuous improvement of the services offered, and will be deleted or anonymized in accordance with good practices and current legislation.
8. Data subjects' rights
8.1. Right of Access: You may request a copy of the personal data that Paradigma holds about you and information on how that data is processed.
8.2 Right of rectification: If personal data is incorrect or incomplete, the user has the right to request its correction.
8.3 Right to erasure: The user may request the erasure of their personal data in certain circumstances, namely when the processing of the data is no longer necessary.
8.4 Right to Limitation of Processing: The user has the right to request the limitation of the processing of their data in specific situations, such as during the verification of the accuracy of the data.
8.5 Right to Portability: You may request that your personal data be provided in a structured, commonly used and machine-readable format, or that it be transferred directly to another entity, if technically feasible.
8.6 Right to object: In certain circumstances, the user has the right to object to the processing of their data, including for direct marketing purposes.
8.7 Right to Withdraw Consent: Whenever the processing of personal data is based on the user's consent, the user has the right to withdraw it at any time, without compromising the lawfulness of the processing based on the consent previously granted.
To exercise any of these rights, the user can contact Paradigma via the email address indicated on the website.
9. Changes to the Privacy Policy
9.1 Paradigma reserves the right to update and modify this Privacy Policy from time to time. Any changes will be published on this page, and you are advised to consult it regularly to keep up with the changes.
9.2 If the changes significantly affect the processing of personal data, Paradigma may inform users directly, in the cases required by the applicable legislation.
10. Contact for questions and complaints
10.1 For questions, concerns or complaints relating to this Privacy Policy and the processing of your personal data, you may contact Paradigma's Data Protection Officer at hello@thisclose.pt or at the address of our head office.
10.2 If the user considers that the processing of their personal data is not being carried out legitimately, they can lodge a complaint with the National Data Protection Commission (CNPD).
